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Posted: Monday, May 20th 2019
Monday, May 13th 2019
Find all the answers to the key questions ahead of the Bristol Bears 2019/20 season card sales period.
Existing season card holders and members will be offered the chance to renew first online from 10am on Tuesday, April 30th at 10am.
All the sales dates, pricing and full details can be found by clicking here.
Contact Us – Supporter Services
Phone – 0117 963 0600 option 2
Email – email@example.com
Website – tickets.bristol-sport.co.uk
Opening Times – Supporter Services
Monday to Friday 9am to 5pm (open until 8pm on seat move day)
Please note, all areas of the stadium are now reserved seating. During the 2018/19 season we've averaged over 16,000 and - on particularly busy games - have encountered issues in the unreserved areas with supporters arriving in large groups late, not being able to find anywhere to sit, standing in gangways or at the top of the Dolman Stand.
As a result, and taking into consideration fan experience, we've taken the decision to make all areas reserved.
PURCHASING YOUR SEASON CARD
Online – Tuesday, April 30th (10am)
Phone – Thursday, May 2nd (10am)
Please note: disabled supporters will be able to renew during the online sales period over the phone. Bristol Bears season card holders renewing in the same seat, at the same price type as the 2018/19 season, will not receive a new access card. Please do not throw away your current season cards.
On Wednesday, May 15th the reservations for season cards will be lifted and season card holders will be able to move into seats which have become available. This can be done over the phone from 12pm-8pm.
Following supporter feedback, all areas of the stadium will now be reserved.
If you would definitely like to move then simply select a new seat from the stadium map, bear in mind that all 2018/19 seats will be reserved until May 15th at noon. Then between 12noon until 8pm on the 15th only supporters who have already purchased their 2019/20 season card will be able to move into any newly available seats. If you haven’t purchased by 12noon on Wednesday, May 15th then you will need to wait until 10am on Thursday, May 16th to select from the newly available seats which have become available after the reservations are lifted.
If you are buying your season card online you will need to ensure you have created your Bristol Sport Club Account. To set up this account, please visit https://login.bristol-sport.co.uk. Please have your Supporter ID to hand as you will need to link your old ticketing account to your new Bristol Sport Club Account. Your Supporter ID number can be found on your current season card.
To view a step-by-step guide please click here - https://www.bristol-sport.co.uk/about/guide-to-bristol-sport-club-accounts/
From your given priority period, you can access your reserved season card seat by visiting https://tickets.bristol-sport.co.uk and logging in using your Bristol Sport Club Account. Once logged in and from your profile page, select the ‘season cards’ tab. From here, select your season card to renew and at the next screen you will be presented with everyone in your group. From there, you will have the below options for each individual.:
Supporters moving seats to new areas can access the stadium plan directly from the season card tab on the ticketing website and select a seat from there.
Season card holders who do not have access to the internet can call Supporter Services on 0117 963 0600 (option 1) to buy during the phone sales process. Disabled season card holders who require a carer can call Supporter Services during the online only sales period.
Yes, you will be able to renew the season cards of friends/family in your linked group on the Bristol Sport ticketing website. In most cases you will already be linked to the supporters you attend with. In the circumstances that you are not, then you are able to link yourselves together by calling Supporter Services with your Supporter ID number as well as the Supporter ID number of the person(s) you would like to be linked to.
This can be done online or over the phone only, there will be no in person sales from Ashton Gate. You are able to pay for your season card either in one full payment via Debit or Credit Card or by spreading the cost over a number of months (please note: we do not accept American Express). If you chose to spread the cost of your season card there will be a fee of £25 per application and payments will be split across ten months. There is a maximum of four season cards per pay monthly application. Further terms and conditions of our pay monthly scheme can be requested.
Yes, if supporters renew in the advanced sales period they will get the cheapest priced season card. Prices are likely to increase if purchased outside of the advanced ticket sales period which ends on Friday, May 31st at 5pm.
The cut-off date for each age band is August 1st 2019. For example, if you are 65 years old on August 1st 2019 you qualify for a senior ticket, whilst if you are 12 on August 1st 2019, you would not qualify for an Under-12 ticket. Concessionary applicants are required to show a proof of date of birth, such as a passport, driving licence or birth certificate. You will need to email a copy of a proof of date of birth to firstname.lastname@example.org. If you have previously provided us with this proof, you will not be required to provide it again.
No. Season cards are non-refundable so there will be no refunds on season cards should you choose to cancel. (Please see terms and conditions).
Yes, you will be able purchase additional season cards, subject to availability. If the new season card holder is a 2018/19 Forever Bristol Member they will be able to purchase a season card from Tuesday, April 30th at 10am. If the new season card holder is not a 2018/19 Forever Bristol Member they will be able to purchase a season card from the general sale period of Thursday, May 2nd at 10am.
Due to its popularity, the family area will move to the Dolman Stand wing (E28) for the 2019/20 season. This increases the amount of available seats and is closer to community corner, the activities area run by our award winning community team on matchday. There are no unreserved seating areas, and everyone will have an allocated seat from 2019/20.
To be eligible for a season card in the Family Area, the group must contain a minimum of one Under-19 or Under-12.
Supporters will all be sent a new season card for the 2019/20 season in the summer. Concessionary season cards will be sent once we have seen proof of age. You can send a copy of proof of age via email to email@example.com - this can be a birth certificate, driving licence or passport. We will accept high-quality photographs as well as scanned documents.
Two prize draws will take place in the first week (29 April – 1st May). The first will be the chance to win your 2019/20 season card for free. Details of future prize draws will be announced in due course.
Please note the earlier you renew your season card, the more prize draws you will be entered into.
Supporters with current seasonal parking will be contacted during the closed season to renew their parking.
If you would like to express an interest in moving to a different car park then please email firstname.lastname@example.org. However, we would recommend that you renew in your current space, in order to secure your parking for the 2019/20 season and if a transfer to your desired car park becomes available then we will be in touch with you to arrange this.
You can ask to be put on our waiting list should any parking become available by emailing email@example.com.
Yes, the renewal dates for disabled supporters still apply, however you will need to call Supporter Services on 0117 963 0600 as online renewals are currently unavailable for disabled supporters. This can be done during the online sales period.
Yes. The discounted rate is 10 per cent off the full price of advertised Adult 2019/20 season cards only. This discount will drop to five per cent for the 2020/21 season.
Yes, providing proof of eligibility is met, disabled season card holders can receive a complimentary carer’s season card if required.
Yes, you will need to provide us with a copy of your DLA letter stating you are in receipt of medium to high rate care/mobility or your PIP entitlement letter stating you are in receipt of the enhanced rate. This can be emailed into firstname.lastname@example.org along with your Supporter ID.
The Bristol Bears season card includes fourteen games (Gallagher Premiership and European pool stages. Premiership Cup fixtures are NOT included in the package).
Yes. Match tickets can be printed at the South Stand ticket office for a £5 charge. Ticket will only be reprinted on production of the ticket owner’s ID.
If you can’t attend a game and wish a friend of the same age category to use your season card you must let the club know (see terms and conditions). If the season card needs to be upgraded, e.g. from an Under-12 to an Adult, you must contact the club and pay for the upgrade prior to the fixture. The upgrade cost will be calculated as the full price ticket minus the pro-rata rate of the season card. Please be advised that we will need to create a ticketing account for all supporters that wish to attend a game in place of the season card holder.
Yes, each season card holder can have three free seat moves per season to accommodate a friend they bring along. Seat moves for matches over and above the three free moves will be charged at the rate of a full price ticket minus the pro-rata price of the season card. To move seats for a particular match you will need to contact the Supporter Services team.
You must contact the Supporter Services team to discuss options. Permanent seat transfers made during the season will incur the following fees:
Supporters are entitled to one move per season without incurring the above Seat Move Admin Fee. Supporters will also pay the difference between the current seat and the seat they are moving to, if their current seat is more expensive than the seat being moved into then no refund will be offered by the club.
If you have any issues that you wish to discuss, you can either call Supporter Services on 0117 963 0600 or email email@example.com. If they cannot deal with your query directly they will pass it on to the relevant department.
There are plenty of stewards at the stadium who will be able to assist. Alternatively, if you go to the South Stand ticket office then a member of the Supporter Services team will be able to assist you, prior to kick-off.
ADVANCED SALES PERIODS
Renew your seat from: Tuesday, April 30th (10am)
Lose your seat deadline: Wednesday, May 15th (12pm)
Move your seat: Wednesday, May 15th (12-8pm)
Members purchase: Tuesday, April 30th (10am)
General sale: Thursday, May 2nd (10am)
Deadline: Friday, May 31st (5pm)
If you are interested in VIP seasonal hospitality, our Lansdown Restaurant offers the ultimate hospitality experience. For all queries please speak to one of the team on 0117 963 0630 or email firstname.lastname@example.org
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