2023/24 Season Tickets: FAQs

From renewing your seat to how to get that free shirt for your Under-12, we hope you find all the answers here.

1. When do Bristol Bears 2023/24 Season Tickets go on sale?

Bristol Bears 2023/24 Season Tickets will be available for 2022/23 Season Ticket holders to renew online from Friday, March 31^st at 10am and by phone from Tuesday, April 11^th at 10am.

All the sales dates, pricing (see below) and full details can be found by clicking here.

2. What games are included with a Bristol Bears 2023/24 Season Ticket?

15 matches are included with a Bears 2023/24 Season Ticket: 10 Gallagher Premiership matches, 2 European pool stage games and 3 Premiership Cup pool stage matches.

Bears exhibition fixtures, friendlies, Gallagher Premiership/European/Premiership Cup knock-out matches are not included in a 2023/24 Season Ticket.

3. How do I contact the club?

You can contact Supporter Services on:
Phone – 0117 963 0600
Email – supporterservices@bristol-sport.co.uk
Website – tickets.bristol-sport.co.uk

Opening Times - Supporter Services

Monday to Friday - 10am to 4pm.

Public Holidays

We will be closed on the following days:

• Friday, April 7^th (Good Friday)
• Monday, April 10^th (Easter Monday)
• Monday, May 1^st
• Monday, May 8^th
• Monday, May 29^th

PURCHASING/RENEWING YOUR SEASON TICKET

4. When can Season Ticket holders renew their Season Tickets for the 2023/24 season?

Online – from Friday, March 31^st (10am)
Online and phone – from Tuesday, April 11^th (10am)

5. How long is my 2022/23 Season Ticket reserved for before being released?

2022/23 Season Ticket holders have until Wednesday, May 10^th at 2pm to renew their current seat.

6. I have a 2022/23 Season Ticket but I want to choose a different seat for the 2023/24 season, when can I do this?

When Season Tickets go on sale on Friday, March 31^st you will be able to see all available seats within the stadium. If the seat you wish to move to is available at this point, we recommend you select and purchase the new seat and not renew your current seat. If the seat you wish to move to isn’t available, we recommend you renew your current seat.

Once the Keep Your Seat deadline on Wednesday, May 10^th (2pm) has passed, there may be further seats that become available. If you wish to move your seat after this point, you can do so by clicking here, selecting your Season Ticket under the “Season Tickets” tab and then selecting the “Replace Seat” button. You will then be able to browse all available seats and move your seat. Alternatively, you can contact Supporter Services on 0117 963 0600 who will be able to assist.  

7. I am a 2022/23 Half-Season Ticket holder. Can I renew my seat for the 2023/24 season?

All Half-Season Ticket holders are treated exactly the same as Full Season Ticket holders and therefore can renew their current seat online from 10am Friday, March 31^st.

8. I want to become a Season Ticket holder – when can I purchase for the 2023/24 season?

General sale for 2023/24 Season Tickets starts at 10am Tuesday, April 4^th (Online only). Supporters will be able to purchase over the phone from 10am Tuesday, April 11^th.

9. How do I renew my Season Ticket?

Online

Online is the quickest and easiest way to renew your Season Ticket. Just login to your Bristol Sport Club Account to purchase your Season Ticket online. If you have yet to create your Bristol Sport Club Account you can do so here. For a step-by-step guide to setting up your account please click here.

Once logged in, you can navigate to your renewal information via a personalised MySeat page, containing all the key information regarding your Season Ticket renewal. You will be redirected to your reservation, along with the reservations of any friends and family members you attend with. Select the seats which you wish to renew and proceed to checkout.

Phone

Season Ticket holders who do not have access to the internet can call Supporter Services on 0117 963 0600 from Tuesday, April 11^th at 10am to renew their Season Ticket over the phone.

10. Can I renew more than one Season Ticket at a time?

Yes, you will be able to renew the Season Tickets of friends/family in your linked group on the Bristol Sport ticketing website. In most cases you will already be linked to the supporters you attend with. In the circumstances that you are not, then you are able to link yourselves together by contacting Supporter Services with your Supporter ID number as well as the Supporter ID number of the person(s) you would like to be linked to.

11. How can I pay for my Season Ticket?

This can be done online or over the phone only, there will be no in-person sales at Ashton Gate. You are able to pay for your Season Ticket either in one full payment via Debit or Credit Card or by spreading the cost over nine months (please note: we do not accept American Express). If you chose to spread the cost of your Season Ticket(s) there will be a fee of £25 per application and payments will be split across nine months. The first payment will be due on July 1^st, 2023. There is a maximum of four Season Tickets per pay monthly application. Further terms and conditions of our Pay Monthly Scheme can be requested.

12. Is there a renewal discount price for securing my seat early?

The Advance Sales Period offers supporters the best possible price. Supporters should purchase their 2023/24 Season Ticket before Wednesday, May 31^st at 5pm to get the cheapest priced Season Ticket. Prices will increase after this deadline. There are also four prize draws with fantastic prizes to be won for those who purchase early.

13. What are the cut-off dates for each age category and what proof is required?

The cut-off date for each age category is August 1^st, 2023. For example, if you are 65 years old on August 1st, 2023 you qualify for a Senior 65+ Season Ticket; if you are 12 years old on August 1^st, 2023, you would not qualify for an Under-12 Season Ticket.

Concessionary applicants are required to show a proof of date of birth, such as a passport, driving licence or birth certificate. You will need to email a copy of a proof of date of birth to supporterservices@bristol-sport.co.uk. If you have previously provided us with this proof, you will not be required to provide it again.

14. I have an Under-12 Season Ticket in my group, how do I claim the free outfield replica shirt?

We will communicate to all 2023/24 Under-12 Season Ticket holders at a later date, with details on how to claim their free replica shirt.

15. Can I get a refund on my Season Ticket if I cancel it once purchased?

Season Tickets are non-refundable so there will be no refunds on Season Tickets should you choose to cancel.

16. Will I be able to purchase an additional Season Ticket for friends and family?

Yes, you will be able purchase additional Season Tickets for friends and family, subject to availability, from the General Sale period starting Tuesday, April 4^th at 10am.

17. What if I want to sit with someone who’s buying for the first time - how can I ensure they can sit next to me?

If there is an available seat next to your Season Ticket seat, we recommend you renew your current seat and the supporter purchasing for the first time purchases the available seat next to you when Season Tickets go on General Sale on Tuesday, April 4^th. 

If there is no availability where your current Season Ticket is located, you should look to purchase new seats in an area where you can all be sat together and not renew your current seat – this can be done from General Sale on Tuesday, April 4^th. There is a possibility that more seats may become available after the Keep Your Seat Deadline on Wednesday, May 10^th at 2pm however there is no guarantee where these seats will be located.

18. How can I purchase VIP Seasonal Hospitality?

If you are interested in VIP Seasonal Hospitality, our Lansdown Restaurant offers the ultimate hospitality experience. For all queries please speak to one of the team on 0117 963 0630 or email hospitality@ashtongate.co.uk.

19. Where is the Family Area at Ashton Gate? Do I qualify to purchase Season Tickets in the Family Area?

Our Family Area is located in the Upper Lansdown stand (W7, W8 & W9). To be eligible for a Season Ticket in the Family Area, the group must contain a minimum of one Under-19 or Under-12.

We also now offer a new Family Area Season Ticket package of two Adults and two Under-12s for just £520 which is available exclusively in the Family Area.

20. I am a 2028 Member, how do I renew?

2028 Members will be automatically renewed in their existing seat.  If any 2028 Members wish to change their seats for the 2023/24 season they can do so by contacting Supporter Services on 0117 963 0600 or supporterservices@bristol-sport.co.uk

21. When will I receive my Season Ticket?

2023/24 Season Tickets will be digital so, prior to the start of the season, you will be able to add your Season Ticket to Apple/Google Wallet on your mobile phone. Supporters that do not have a smartphone will have the option of a physical season ticket for 2023/24. More information on how to do this will be issued in due course.

22. When will the prize draws be announced?

Details of the prize draws for Season Ticket holders can be found below. 

Prize Draw 1: Friday, March 31^st  – Tuesday, April 4^th
Win your Season Ticket for FREE

Prize Draw 2: Wednesday, April 5^th – Sunday, April 9^th
Win a place in the 2023/24 Bristol Bears team photo for you and a guest

Prize Draw 3: Monday, April 10^th – Sunday, April 16^th
Win a tour of the Bears High Performance Centre for you and a guest

Prize Draw 4: Monday, April 17^th  – Sunday, April 23^rd
A squad signed Bristol Bears 2023/24 home shirt

Winners will be chosen at random shortly after each prize draw deadline. Please note the earlier you renew/purchase your 2023/24 Season Ticket the more prize draws you will be entered into. For example, if you renew on the first day (Friday, March 31^st) you will be entered into all four prize draws.

23. I am a Season Ticket holder in E34 but have been asked to move.

As previously communicated via email, we are asking Season Ticket holders within block E34 of the Dolman Stand to move to another block within the same stand or another part of the stadium.

There are plenty of options available and should supporters require any assistance in moving from block E34 to another part of the stadium, please email our Supporter Services team via supporterservices@bristol-sport.co.uk.

24. How can I renew my parking for the season?

Season Ticket holders with a 2022/23 parking space will be contacted directly regarding your parking options in due course. You do not need to contact Supporter Services.

25. I’ve not had parking before, how do I get parking for the 2023/24 season?

You can ask to be put on our waiting list should any parking become available by emailing our Supporter Services team - supporterservices@bristol-sport.co.uk.

26. Can disabled supporters purchase their 2023/24 Season Ticket online?

Yes, supporters who have held a disabled Season Ticket for 2022/23 will be able to purchase their 2023/24 Season Ticket online providing their details and the details of their Carer (if applicable) remain the same as before. Please ensure the correct price category is associated to each Season Ticket, i.e. Adult and Carer are assigned correctly.

If you wish to purchase a disabled Season Ticket and you did not purchase in 2022/23, please contact Supporter Services on 0117 963 0600 and we can assist you with your purchase.

27. Do the Season Ticket renewal dates still apply to disabled supporters?

Yes, the renewal/purchase dates are the same for all supporters.

28. Will I be required to provide proof of eligibility in order to receive the complimentary Carer Season Ticket for the 2023/24 season?

Yes, you will need to provide us with a copy of your DLA letter stating you are in receipt of medium to high-rate care/mobility or your PIP entitlement letter stating you are in receipt of the enhanced rate. This can be emailed into supporterservices@bristol-sport.co.uk along with your Supporter ID Number.

29. Who can I speak to with regards to disabled Season Tickets or purchasing matchday tickets?

You can call Supporter Services on 0117 963 0600. Alternatively, you can email us at supporterservices@bristol-sport.co.uk

30. During the 2023/24 season if I decide I would like to move seats, what do I have to do?

You must contact the Supporter Services team to discuss options. Permanent seat transfers made during the season will incur admin fees. Supporters will also pay the difference between the current seat and the seat they are moving to. If their current seat is more expensive then no refund will be offered by the club.

31. What happens if I have an issue and want to complain?

 If you have any issues that you wish to discuss, you can either call Supporter Services on 0117 963 0600 or email supporterservices@bristol-sport.co.uk. If they cannot deal with your query directly they will pass it on to the relevant department.

♀️ BRISTOL BEARS WOMEN

32. How much does a Bristol Bears Women Season Ticket Cost?

Adults can secure their Bristol Bears Women Season Ticket for just £70. Under-12 Bears Women Season Tickets are priced at just £50, which includes a free replica youth shirt. A full pricing grid can be seen below.

2023/24 Bristol Bears Men’s Season Ticket holders can claim a 15% discount on these prices.

33. If I purchase a Bristol Bears 2023/24 Season Ticket do I get any benefit for Bristol Bears Women?

2023/24 Bristol Bears Season Ticket holders will be able to claim a 15% discount on a 2023/24 Bristol Bears Women Season Ticket.

34. What matches are included in a Bristol Bears Women Season Ticket?

All home Allianz Premier 15s regular season matches and all home Allianz Cup pool stage games.

35. Are there any additional benefits to a Bristol Bears Women Season Ticket?

A 2023/24 Bristol Bears Women Season Ticket also includes:

• Enrolment into the My Bears Rewards Loyalty scheme
• 10% discount in concourses, Coffee Shop and Sports Bar at Ashton Gate
• FREE 2023/24 junior replica shirt for Under-12 Season Ticket holders
• Bears exhibition fixture and Cup ticketing priority
• Member ticket prices for Bristol Bears Men, Bristol City Men, Bristol City Women and Bristol Flyers home league matches
• 10% discount on Heineken Lounge hospitality (subject to terms and conditions)

36. How can I pay for my Bristol Bears Women Season Ticket?

Payment for a Bristol Bears Women Season Ticket must be in full and cannot be paid using the Pay Monthly Scheme.