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Statement: Refund process outlined as Tier 3 confirmed for Bristol

Following the confirmation that Bristol will be placed in tier 3 – the highest level of restrictions – Bears fixtures at Ashton Gate will continue to be played behind closed doors.

In a statement to the House of Commons the Health Secretary confirmed the tier classifications will regularly be reviewed every fourteen days, with the next opportunity on December 16th.

Bears Chief Executive Mark Tainton said: “Obviously we are disappointed by the news, because the club and the stadium have worked so hard to ensure we are ready to host supporters when allowed.

“Everyone’s safety is top priority and we understand that our loyal supporters – who have waited so patiently – will only be able to return when deemed safe to do so. We thank you for your continued support as we work through this unprecedented time.”

We are now also able to announce details of refunds for upcoming home games for 2020/21 Season Card holders.

Bristol Bears can confirm that pro rata refunds will be processed for season card holders for the Ashton Gate fixtures versus Worcester, Northampton Saints and Clermont Auvergne by Christmas.

Direct Debit purchasers will receive the pro-rata refund if you have made three payments from the five instalments (as of 1st December).

Supporters that purchased their Season Card using part Ticket Credit will receive pro-rata Ticket Credit back to their account.

Under-12 Season Card holders who paid £55 (South Stand and Family Area) will not receive refunds beyond those of Worcester Warriors, Northampton Saints and Clermont due to the value of the free junior home shirt include in your Season Card. Under-12 Season Card holders can claim a free junior shirt using your Rewards balance 

As a reminder, 2020/21 Season Card holders have been emailed a free match pass ID to watch Bears face Worcester Warriors on BT Sport on Saturday, November 28th.


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